Head of Client Partnerships / Head of Customer Success
Position Overview:
Mondra is seeking a Head of Client Partnership to join our dynamic team. This individual will be responsible for managing complex accounts, engaging with senior stakeholders, and driving commercial success through strategic upselling and renewals. The ideal candidate will have a strong commercial acumen, excellent networking skills, and the ability to gather and leverage product feedback to enhance our offerings.
Key Responsibilities:
- Manage and nurture relationships with large retail clients and key suppliers.
- Engage with senior stakeholders, including board members and C-Suite executives, to drive strategic initiatives.
- Identify and capitalize on upselling opportunities to introduce new features and services.
- Oversee and negotiate complex contract renewals, ensuring customer satisfaction and retention proactively across customer base.
- Collect and analyze product feedback from customers to inform product development and improvements.
- Develop and execute strategic account plans to achieve commercial targets.
Experience:
- Minimum of 7-10 years of experience in a commercial or account management role, preferably within the software or technology sector working with food and beverage retailers.
- Proven track record of managing complex accounts and engaging with senior stakeholders to drive account growth.
- Strong commercial acumen and ability to identify and execute upselling opportunities.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to gather and leverage customer feedback to drive product improvements, while sharing new product developments with key clients.
- Passion for sustainability and climate technology a plus.
- Additional European language skills a plus.
Job objectives
- Proactively managing renewals and ensuring all contract deliverables are being successfully managed by Delivery and Technical teams
- Ensuring we have all necessary information from strategic accounts to prevent churn and inform product roadmap
- Managing contract renewals and identifying the opportunity for Account Directors to increase contract values
